top of page

Shipping & Returns

SHIPPING POLICY

Thank you for visiting and shopping at Pepperce Sauce. Following are the terms and conditions that constitute our Shipping Policy.

​

Domestic Shipping Policy

All orders are processed within 2-3 business days.

​

Orders are not shipped or delivered on weekends or holidays. 

​

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

​

​

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Standard Shipping:

Australia Post

 

Estimated delivery time:

2-3 business day

​

Pepperce Sauce ships to addresses within Australia.

​

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has been shipped. Only large orders made by direct contact will receive Tracking information. 

​

​

Damages

Pepperce Sauce is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Australia Post to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

Return & REFUND Policy

Last updated: May 25, 2020

​

Thank you for shopping at Pepperce Sauce.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. 

​

The following terms are applicable for any products that You purchased with Us.

​

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

​

Definitions

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

​

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pepperce Sauce, 24 Tranmere Road, Howrah TAS 7018.

  • Service refers to the Website.

  • Website refers to Pepperce Sauce, accessible from www.peppercesauce.com

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

​

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

​

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

​

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

​

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

​

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

​

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

​

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

​

24 Tranmere Road
Howrah, TAS 7018

​

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

​

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

​

​

bottom of page